Terms of Service

Effective date: April 26, 2026
Last updated: April 26, 2026

---

1. Agreement to these Terms

These Terms of Service ("Terms") form a binding contract between you and Vaida LLC, a Colorado limited liability company ("Vaida", "we", "our", "us"). They govern your use of the Vaida international dating platform at https://vaida.app, our mobile experiences, and any related features, content, and services we make available (collectively, the "Service").

Please read these Terms carefully. They include:

• a binding arbitration agreement and class-action waiver in Section 18 that affect how disputes between you and Vaida are resolved;
• automatic-renewal terms for paid subscriptions in Section 9; and
• limitations on Vaida's liability in Section 16.

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

We may update these Terms from time to time. Material changes will be announced in the Service and by email at least 30 days before they take effect, except where a shorter notice period is required by law. Your continued use of the Service after a change becomes effective constitutes acceptance.

2. Eligibility

To use the Service you must:

• be at least 18 years old;
• have the legal capacity to enter into a binding contract under the laws that apply to you;
• not be barred from using the Service under US sanctions, export controls, or any other applicable law;
• not have been previously removed from the Service for violating these Terms or our Acceptable Use Policy; and
• not be a registered sex offender of any kind.

We may refuse service, close any account, and reclaim usernames at our discretion.

3. Your account

You must register an account to use most of the Service. You agree to:

• provide accurate, current information about yourself, including your real first name (or a recognizable display name), correct date of birth, and a real photograph that depicts you;
• complete identity verification when we ask you to;
• keep your password confidential and not share your account with anyone;
• be responsible for everything that happens through your account; and
• notify us immediately at support@vaida.app if you believe your account has been compromised.

4. The Service

Vaida is an international dating platform that helps adults form friendships and romantic relationships across language and geographic borders. Core features include profile creation, matching, messaging with built-in translation, video calling, identity verification, and AI-assisted scam detection.

We do not guarantee any particular outcome, including that you will receive matches, messages, dates, friendships, or romantic relationships. We do not run background checks on members beyond the identity verification described in our Privacy Policy. Use common sense, take time before meeting in person, and review our Safety Center before sending money to or accepting money from any other member.

5. Acceptable Use

You agree not to:

• use the Service if you are under 18;
• impersonate any person or misrepresent your identity, age, gender, or relationship status;
• post or transmit content that is illegal, harassing, threatening, hateful, defamatory, sexually explicit involving minors, or that infringes anyone's rights;
• post nude or sexually explicit images of yourself or any other person, except where the Service expressly permits such content within a clearly labeled feature (no such feature is currently offered);
• solicit money, gifts, donations, cryptocurrency, gift cards, financial information, or assistance with immigration, visas, or travel from other members;
• engage in romance scams, advance-fee fraud, sextortion, catfishing, or any deceptive scheme;
• send commercial advertising, spam, chain messages, or links to off-platform marketplaces;
• attempt to move communications off-platform for the purpose of soliciting money or evading our safety systems;
• use bots, scrapers, automated tools, or AI agents to interact with the Service or other members, except as we expressly authorize;
• attempt to access another member's account, decompile or reverse-engineer the Service, probe for vulnerabilities, or interfere with the Service's operation;
• collect, harvest, or store information about other members for any purpose other than personal communication on the Service;
• create more than one account, or create a new account after your previous account was suspended or terminated;
• violate any applicable law or regulation, including export controls and sanctions;
• use the Service for any commercial purpose other than as expressly permitted by us.

We reserve the right to investigate suspected violations and to take any action we consider appropriate, including warning, restricting features, suspending, or terminating accounts; removing content; reporting illegal activity to law enforcement; and seeking civil remedies.

6. Your content

"Your Content" means everything you submit, post, or transmit to the Service, including profile information, photos, videos, messages, and feedback.

You retain ownership of Your Content. You grant Vaida a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, use, copy, modify (for technical reasons such as resizing, translation, or moderation), display, and distribute Your Content for the limited purpose of operating, providing, and improving the Service. This license ends when you delete Your Content or close your account, except: (a) for residual copies that may persist in backups for the period described in our Privacy Policy; and (b) where Your Content has been shared with other members who retained copies, in which case the license continues for those copies until they are deleted by those members.

You represent and warrant that:

• you own or have the necessary rights to Your Content; and
• Your Content does not infringe anyone's rights or violate any law.

We do not pre-screen all Your Content but we may review, refuse, or remove any content at our discretion. You are solely responsible for Your Content and the consequences of submitting it.

7. AI features and translation

The Service uses automated systems to translate messages between languages, detect and prevent scams and abuse, rank match candidates, and assist customer support. These systems are imperfect — translations may contain errors, scam detection may flag innocent behavior, and ranking may surface or hide profiles. By using the Service, you consent to this automated processing as further described in our Privacy Policy. You may request human review of an automated decision that significantly affects you by emailing support@vaida.app.

8. Identity verification

You may be required to complete identity verification — typically a government-issued ID image and a real-time selfie processed by our verification partner — to access certain features such as messaging, video calls, or paid plans. Refusing or failing verification may limit your access to the Service. We use the verification result and a non-reversible match score for fraud-prevention purposes; further detail is in the Privacy Policy.

9. Subscriptions, billing, and auto-renewal

Some features require a paid subscription (currently the Chat and Chat + Video plans, with a Free tier available). Pricing, billing periods, and feature descriptions are shown on the Pricing page at the time of purchase and may change for future billing cycles with at least 30 days' notice.

Auto-renewal. Paid subscriptions automatically renew at the end of each billing period at the then-current price for the same period, until you cancel. By starting a paid subscription, you authorize Vaida and our payment processor to charge your payment method on file at the start of each renewal period.

Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period — you keep paid features until then, and you are not charged again.

Refunds. Subscription fees are generally non-refundable, except where required by law. Residents of jurisdictions that grant a statutory right of withdrawal or cooling-off period (including the EU and UK 14-day right under the Consumer Rights Directive) may exercise that right by emailing support@vaida.app before substantial use of the Service. By starting to use the Service immediately on purchase, you acknowledge that you may lose the statutory right of withdrawal under applicable consumer-protection law if such law permits.

Free trials and promotions. If we offer a free trial or promotional rate, the terms of that offer will be presented at sign-up. Trials convert to paid subscriptions at the end of the trial period unless you cancel before then.

Taxes. Prices may exclude applicable sales tax, VAT, GST, or similar taxes, which will be added at checkout where required.

Failed payments. If a renewal payment fails, we may retry the charge, downgrade your account, or suspend paid features. You are responsible for keeping your payment method current.

California subscribers have specific rights under the California Automatic Renewal Law, including the right to cancel online without contacting us by phone or mail.

10. Virtual items, credits, and gifts

If we make virtual items, credits, message boosts, or similar features available, those items are licensed to you for personal use within the Service and have no cash value. You may not transfer, resell, or exchange them. Unused items are forfeited if your account is terminated for violation of these Terms or if the items expire under their stated terms.

11. Privacy

Our Privacy Policy explains how we handle personal information and is incorporated into these Terms by reference.

12. Intellectual property

The Service, including its software, design, text, graphics, logos, and trademarks, is owned by Vaida LLC or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes, subject to these Terms. Nothing in these Terms transfers ownership of any Vaida intellectual property to you.

You may not use the Vaida name, logo, or branding except as we expressly permit.

13. Copyright complaints (DMCA)

We respect intellectual-property rights and respond to notices of alleged copyright infringement that comply with the US Digital Millennium Copyright Act (DMCA).

To submit a DMCA notice, send a written communication to our designated agent that includes:

1. a physical or electronic signature of the person authorized to act on behalf of the copyright owner;
2. identification of the copyrighted work claimed to have been infringed;
3. identification of the material that is claimed to be infringing, with information sufficient to locate it;
4. your contact information (address, phone, email);
5. a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
6. a statement, under penalty of perjury, that the information is accurate and that you are authorized to act.

DMCA Designated Agent
Sabin Larsen, Vaida LLC
Email: sabinlarsen@gmail.com
Mail: Vaida LLC, Fort Collins, Colorado, United States

We may forward your notice (including your contact information) to the user who posted the material. Repeat infringers' accounts will be terminated.

If you believe content you posted was removed in error, you may submit a counter-notice with the information required by 17 U.S.C. § 512(g) to the same agent.

14. Suspension and termination

We may suspend or terminate your account, with or without notice, if we believe you have violated these Terms, our Acceptable Use Policy, or applicable law; if your account has been inactive for an extended period; or if we discontinue the Service or any feature.

You may close your account at any time from account settings. Termination of your account does not entitle you to a refund of any prepaid subscription fees, except as required by law.

Sections that by their nature should survive termination — including Sections 6 (license over Your Content for residual copies), 11 (Privacy), 12 (Intellectual property), 14 (Suspension and termination), 15 (Disclaimers), 16 (Limitation of liability), 17 (Indemnification), 18 (Disputes and arbitration), 19 (Governing law), and 20 (General) — will survive.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, VAIDA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, VAIDA DOES NOT WARRANT THAT:

• the Service will be uninterrupted, timely, secure, or error-free;
• profiles, messages, or other content posted by other members are accurate, lawful, or trustworthy;
• automated translation, scam detection, or matching will be accurate or reliable;
• the Service will result in any particular match, friendship, romance, marriage, or other outcome.

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER MEMBERS, BOTH ON AND OFF THE SERVICE. EXERCISE CAUTION AND COMMON SENSE.

Some jurisdictions do not allow the disclaimer of certain warranties; in those jurisdictions, the disclaimers above apply only to the extent permitted.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL VAIDA, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• ANY HARM RESULTING FROM YOUR INTERACTIONS WITH OTHER MEMBERS, INCLUDING ANY ACT OR OMISSION OF ANY OTHER MEMBER, WHETHER ON OR OFF THE SERVICE;

even if Vaida has been advised of the possibility of such damages.

VAIDA'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID VAIDA IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow the limitation or exclusion of certain damages; in those jurisdictions, the limitations above apply to the extent permitted, and the disclaimers and limitations above do not affect rights that cannot be waived under applicable consumer-protection law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Vaida LLC, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms or any applicable law; or (d) your violation of any third party's rights.

18. Disputes — Mandatory arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND VAIDA TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION INSTEAD OF IN COURT, AND IT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

18.1 Informal resolution

Before filing a claim, you and Vaida agree to try in good faith to resolve any dispute by sending a written notice describing the dispute, the relief sought, and your contact information to support@vaida.app. The parties will attempt to resolve the dispute informally for 60 days after the notice is sent. Only after that period may either party initiate arbitration.

18.2 Agreement to arbitrate

Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement.

The arbitration will be conducted by a single arbitrator. The seat of arbitration will be Denver, Colorado, but if you are an individual consumer, the arbitration may be conducted in your county of residence, by phone or video, or based only on documents submitted, at your election. The arbitrator will issue a reasoned written decision and will have authority to award any remedy a court could award, but only on an individual basis.

18.3 Class-action waiver

YOU AND VAIDA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. If a court or arbitrator decides that this class-action waiver is unenforceable for a particular claim, then that claim (and only that claim) will be severed from arbitration and brought in court.

18.4 Exceptions

This Section 18 does not apply to: (a) claims that may be brought in small-claims court if they qualify; (b) claims for injunctive or equitable relief to protect intellectual-property rights; or (c) where prohibited by applicable law.

18.5 Costs and fees

For claims totaling less than USD $10,000 brought by an individual, Vaida will pay all AAA filing, administrative, and arbitrator fees. For larger claims, fees will be allocated under the AAA Consumer Arbitration Rules. Each party is otherwise responsible for its own attorneys' fees, except that the arbitrator may award attorneys' fees and costs to a prevailing party where authorized by law.

18.6 30-day right to opt out

You may opt out of this arbitration agreement by sending a signed written notice within 30 days of first accepting these Terms (or, for existing members, within 30 days of the effective date of an amendment that materially changes this Section). Send the notice to support@vaida.app including your full name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

18.7 Survival

This Section 18 survives termination of your account and these Terms.

19. Governing law and venue

These Terms are governed by the laws of the State of Colorado, USA, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the arbitration agreement in Section 18. For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Larimer County, Colorado.

If you are an EU or UK consumer, this choice of law does not deprive you of the protection of any mandatory consumer-protection rule of the law of the country where you usually live.

20. General

• Entire agreement. These Terms, together with the Privacy Policy and any policies referenced in the Service, are the entire agreement between you and Vaida.
• Severability. If any provision is held unenforceable, the rest will remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
• No third-party beneficiaries. Except as expressly stated, these Terms do not create any third-party beneficiary rights.
• Force majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control.
• Notices. We may send notices to the email associated with your account or by posting in the Service. You may send notices to us at support@vaida.app or by mail to Vaida LLC, Fort Collins, Colorado, United States.

See also: Privacy Policy.

21. How to contact us

Vaida LLC
General support: support@vaida.app
Privacy: privacy@vaida.app
DMCA: sabinlarsen@gmail.com
Mail: Vaida LLC, Fort Collins, Colorado, United States